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Help Center!
Find quick solutions to your queries from product details, to returns and exchanges.
How long does shipping take?
Our orders typically arrive within 6–10 business days, depending on your location and chosen shipping method. Please note that holidays, weather conditions and peak shopping seasons can affect delivery times.
When will I get my money back?
Refunds are typically processed within 5–10 business days after your return is approved. The exact timing may vary depending on your bank or payment provider. You will receive a confirmation email once your refund has been issued.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link. You can click the link to see real-time updates on your shipment. If you haven’t received the email, please check your spam folder or contact our support team.
Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased through our online store. Gift cards are delivered via email and include easy instructions for use. They make the perfect gift for any occasion!
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping times and rates may vary depending on your location. You’ll see available options at checkout.
Purity On Gram
Explore our gentle beauty highlights from @onlyicyuk—trusted by fans.
